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What is my login?

To login, you need to know your 9 digit Southwestern College ID number. You can contact your advisor or the library to get it. Your password is the last 5 digits of your social security number or SC ID, if you don't have a social security number.

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I receive an authentication error that won't allow me access because an authentication cookie cannot be placed on my browser.

You need to enable cookies in your browser. The privacy setting needs to be medium or lower. In Internet Explorer, click on "Tools" and select "Internet Options." Click the tab "Privacy" and move the slide button under settings to medium or lower. To enable cookies in other browsers, you'll find instructions here: How to Enable Cookies. Also try using a different internet browser such as Firefox, Google Chrome, or Safari.

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My login isn't accepted.

First, make sure you are using the Southwestern College login page. It will have the SC Deets Library banner on the top like the one on the top of this web page. Your login won't work for any other login screens.

Second, make sure you don't have any firewalls on your computer or network. If you are at work or on a military base, there may be firewalls blocking the library's website. Contact your network administrator to see if the library can be unblocked.

Third, make sure that the library's web page isn't embedded in Blackboard. If it is, open the library's website in a new browser.

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Why does the link to an article from a library resource not work?

Links copied from the address bar and from some resources do not have the prefix for the library's proxy. Add in front of the article's URL for it to work.

If the article is in a EBSCO resource, click on "Permalink" for the link with the proxy information.

If the article is in a ProQuest resource, click on "Cite" or copy the link listed for "Document URL". Both have the proxy information.

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I can't access the library from Blackboard.

You can access the library's resources if using the link "Library Empower - Accessing Library Databases."

If you are using a link to the library's website, it must open in a new window or browser from Blackboard. Our EZproxy password system doesn't work if our website is opened within Blackboard.

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My login doesn't work in the SC catalog.

The SC catalog is a separate system from the databases and other online resources. You receive access to it by registering your information for a library card. PS learners only need to email the library with your name, SC ID number, and email address. Once you are registered, your login and password will be your SC ID. You may change your password after you login, but this will affect your login to the SC catalog not any of the other resources.

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What is my password for the SC Catalog?

The default password is your SC ID number. Since the catalog is a separate system from the other online resources, you can change your password after you log in to it. Contact the library if you forget your password.

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Why does it take so long to load a page? Why is the connectivity slow?

The college and library try to keep the loading of all its pages to the optimum. Specific bandwidth is reserved solely for the library. All the library's web pages load in less than 1 minute even with a dial-up connection. However, the library cannot control the loading databases and ebooks since they are maintained by their provider on their servers. For additional help.

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How do I find a journal article?

You need to check the box in the database that will limit your search to only journal articles. Each database uses different terms to denote this. For example, scholarly (peer reviewed) journals; peer-reviewed publications; scholarly journals, including peer-reviewed; and peer reviewed all mean the same thing: articles from journals.

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How long may I checkout an ebook?

Checkouts for ebooks from eBook Collection and ebrary may may 7-14 days.

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Why do I need to checkout ebooks?

Library ebooks are just like a library's physical books. The number of copies purchased by the library determines the number of users that can access the ebook simultaneously. Publishers don't give unlimited access to ebooks; they want libraries to buy multiple copies. Thus, checking out an ebook guarantees that you have it to use for the set time period.

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Why do ebooks have a time limit before I'm booted out of it?

Since many ebooks only have one copy for use by everyone, a time limit helps to ensure that no one can monopolize a single title.

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What can I do when an ebook that I need is already checked out?

If the ebook is in eBook Collection, you can setup an alert that will notify you when the title is available. You also can request a copy of the physical book through interlibrary loan either through SC Library or through your local library.

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How do I renew a book, DVD, or CD from the library?

All items owned by the library may be renewed online three times. After three times, the item needs to be returned to the library. Interlibrary loan items and SC items that have a hold cannot be renewed online.

To renew an item,

  1. Go to SC Catalog.

  2. Click on "Sign In" in the upper right hand corner.

  3. Enter your SC ID as the user ID. Your password will also be your SC ID until you change it. You may change your password for the catalog, but it will not change your password for other online library resources.

  4. From the "My Account" drop down menu, select "My Checkouts" to retrieve a list of all the items checked out to you.

  5. Click the box next to the item(s) you want to renew.

  6. Click the "Renew" button.

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