SC Library Southwestern College Homepage
Self Service
Blackboard
SC Email
 
 
FAQs

Technical Troubleshooting

Search for Information

eBooks and eAudiobooks

Library Items

Bookstore - Where to order textbooks?

Interlibrary Loan


What is my login?

To login, you need to know your 9 digit Southwestern College ID number. You can contact your advisor or the library to get it. Your password is the last 5 digits of your social security number or SC ID, if you don't have a social security number.

Return to top

I receive an authentication error that won't allow me access because an authentication cookie cannot be placed on my browser.

You need to enable cookies in your browser. The privacy setting needs to be medium or lower. In Internet Explorer, click on "Tools" and select "Internet Options." Click the tab "Privacy" and move the slide button under settings to medium or lower. To enable cookies in other browsers, you'll find instructions here: How to Enable Cookies. Also try using a different internet browser such as Firefox, Google Chrome, or Safari.

Return to top

My login isn't accepted.

First, make sure you are using the Southwestern College login page. It will have the SC Deets Library banner on the top like the one on the top of this web page. Your login won't work for any other login screens.

Second, make sure you don't have any firewalls on your computer or network. If you are at work or on a military base, there may be firewalls blocking the library's website. Contact your network administrator to see if the library can be unblocked.

Third, make sure that the library's web page isn't embedded in Blackboard. If it is, open the library's website in a new browser.

Return to top

I can't access the library from Blackboard.

The library website must open in a new window or browser from Blackboard. Our EZproxy password system doesn't work if our website is opened within Blackboard.

Return to top

My login doesn't work in the SC catalog.

The SC catalog is a separate system from the databases and other online resources. You receive access to it by registering your information for a library card. PS learners only need to email the library with your name, SC ID number, and email address. Once you are registered, your login and password will be your SC ID. You may change your password after you login, but this will affect your login to the SC catalog not any of the other resources.

Return to top

What is my password for the SC Catalog?

The default password is your SC ID number. Since the catalog is a separate system from the other online resources, you can change your password after you log in to it. Contact the library if you forget your password.

Return to top

How can I speed up the loading of the library's pages?

If you are having the problem of the library's website and its resources taking forever to load, it could be caused by several things.

1. The Library's site could just be slow, although we try to prevent this. All the web pages that the library maintains (not the databases and search options that are provided by another company) should load in less than 1 minute with a dial-up connection.

2. If all sites are slow to load and at certain times each day, your connection may be overloaded with other users accessing the Internet. You could contact your Internet Provider to figure out a solution or could find times when it isn't used as much.

3. Browser configurations aren't known to slow loading but you can speed them up by blocking the download of pictures and images. In Internet Explorer, go to Tools > Internet Options > Advanced > scroll down to Multimedia and uncheck the "Show Pictures" option.

Some PS learners informed the library that using Google Chrome rather than Internet Explorer helped to speed up the loading. Firefox and other Internet browsers may also be faster than Internet Explorer. Links to the download are at the top of this page.

Another option that is only provided in ProQuest databases such as ABI/Inform, ProQuest Nursing, and ProQuest Religion is to use the Text-Only Interface. When you first open one of these databases, scroll to the bottom of the page and click the link "Text-Only Interface" under the ProQuest logo. This will remove the graphics and speed up the loading. Also this preference should be remembered by your browser so you won't need to do it every time you access the database.

Return to top

How do I find a journal article?

You need to check the box in the database that will limit your search to only journal articles. Each database uses different terms to denote this. For example, scholarly (peer reviewed) journals; peer-reviewed publications; scholarly journals, including peer-reviewed; and peer reviewed all mean the same thing: articles from journals.

Return to top

How long may I checkout an ebook?

eBooks checkout for 1 week from NetLibrary. eBooks and eAudiobooks from the Kansas collection can be adjusted to fit your need. Items may be renewed.

Return to top

Why do I need to checkout ebooks?

Library ebooks are just like a library's physical books. The number of copies purchased by the library determines the number of users that can access the ebook simultaneously. Publishers don't give unlimited access to ebooks; they want libraries to buy multiple copies. Thus, checking out an ebook guarantees that you have it to use for the set time period.

Return to top

Why do ebooks have a time limit before I'm booted out of it?

Since many ebooks only have one copy for use by everyone, a time limit helps to ensure that no one can monopolize a single title.

Return to top

What can I do when an ebook that I need is already checked out?

If the ebook is in NetLibrary, you can setup an alert that will notify you when the title is available. You also can request a copy of the physical book through interlibrary loan either through SC Library or through your local library.

Return to top

Why doesn't my login work with NetLibrary ebooks in the SC catalog?

The library is working to correct this problem. Until it is fixed, please copy or write down the title of the ebook. Open NetLibrary on the "ebook and eAudiobook" webpage, and search by the title. Also please send the title to the library so that the problem may be corrected.

Return to top

How do I renew a book, DVD, or CD from the library?

All items owned by the library may be renewed online three times. After three times, the item needs to be returned to the library. Interlibrary loan items and SC items that have a hold cannot be renewed online.

To renew an item,

  1. Go to SC Catalog.

  2. Click on "Sign In" in the upper right hand corner.

  3. Enter your SC ID as the user ID. Your password will also be your SC ID until you change it. You may change your password for the catalog, but it will not change your password for other online library resources.

  4. From the "My Account" drop down menu, select "My Checkouts" to retrieve a list of all the items checked out to you.

  5. Click the box next to the item(s) you want to renew.

  6. Click the "Renew" button.

Return to top

Free Downloads
Get Adobe Digital Editions
For PDF ebooks

Overdrive Media Console for KS Audiobooks, Music and More
For Kansas Virtual Library Audiobooks, Music and More


For eAudiobooks

Mobipocket Reader for Smartphones and PDAs
For ebooks on Smartphones and PDAs

Internet Browsers
Download Firefox

Download Google Chrome

Download Internet ExplorerInternet Explorer

Download SafariSafari


Follow the Library on Facebook Follow the Library on Twitter
Mobile Version
Copyright © 2009-10 Southwestern College - Harold and Mary Ellen Deets Library
620.229.6225 | 1.866.734.1275
100 College Street, Winfield, KS 67156 | All rights reserved.
SC HomeSelf Service | Blackboard | SC Email