Information Technology RSS Feed en-us Information Technology RSS Feed <![CDATA[Changes to BuilderGuest Wi-Fi]]> In an effort to help better protect the college and your data, changes were made over the recent holiday break for the guest Wi-Fi network BuilderGuest. When connected to BuilderGuest you should still have normal internet access, however you will no longer be able to connect to some internal network resources such as PowerCampus, network shares, MySC and printing. Should you have issues connecting to one of these while connected to BuilderGuest, simply switch your Wi-Fi connection over to BuilderNet or connect to our wired network. Please contact the SC Helpdesk at or (620) 229-6444 if you have any other questions.


Thank you!

SC Helpdesk

Mon, 30 Jan 2017 11:33:39 -0600 (Southwestern College)
<![CDATA[10 tips for effective searchs on Google]]> In our era of advanced technology and high-speed Internet connections, you can find information on virtually anything. In the space of just a few minutes, we can find recipes for the tastiest pie or learn all about the theory of wave-particle duality.

But more often than not, we have to sift through a vast body of knowledge to get the information we need, and this can take hours rather than minutes. This is why Bright Side has put together a list of the most effective methods for searching Google to help you find the precious material you’re looking for in just a couple of clicks.

Fri, 04 Nov 2016 08:37:25 -0500 (Southwestern College)
<![CDATA[Internet bandwidth update]]> We have finished reviewing our bandwidth utilization analysis and found some ways to improve access for students.  Although our total limit did not change, we have managed to find savings from some areas and allocated those savings to students and their devices.

At this time, student laptops and personal devices are allocated up to the maximum of 90% of our bandwidth, although that percentage will depend on higher priority devices and applications, such as our servers, blackboard, self-service etc, and faculty laptops.

If you have any issues with access, please call the helpdesk and report it, or tweet @builder_cio, and we will look into it.

Wed, 26 Oct 2016 10:34:00 -0500 (Southwestern College)
<![CDATA[BEWARE of phishing emails!]]> Many of you have been receiving various emails that on the surface appear to come from official looking Southwestern College, Microsoft, or Helpdesk accounts. Some of these may request personal account information (either directly or via a link), while others may contain an attachment. Please be advised that these are SPAM, and should be disregarded.

Under no circumstances should you ever divulge your account password via email.

Please do not click on links that appear to be sent from IT before you check for a valid email address (i.e. If in doubt, you can call us before clicking at 620-229-6444.

Mon, 24 Oct 2016 11:06:00 -0500 (Southwestern College)
<![CDATA[Wireless Access Coverage update!]]> We have completed the installation of additional wireless access points in Cole, Wallingford and Darbeth North!  Those areas should now have a wider area of coverage for wireless connections.  We continue to keep track, through our helpdesk, of calls and requests for better wireless access and will add to the project as needed.  So, please continue to call the helpdesk if you have any connectivity issues!

Fri, 21 Oct 2016 14:32:01 -0500 (Southwestern College)
<![CDATA[The Internet is so SLOWWW!]]> That is a complaint we hear a lot and we understand the frustration. There are more and more demands on the bandwidth and we can't seem to increase it quickly enough to keep up. We have ordered equipment and will be installing additional access points but in the interim, here are few things to keep in mind.
1) Make sure you are in the proper “lane”
Your SC provided laptops AND certain sites such as Blackboard, Self-Service and the Library Research Databases have the highest priority level on our bandwidth manager.  However, there are occasionally some computers that will misclassify on the network and are not routed to the correct "lane".  If you are using an SC laptop accessing standard information for work or school, and it is slow, please bring your laptop to the Helpdesk. They will look up your computer name and login information and work with the networking group to make sure it is categorized properly.
2) If you are in the proper lane and internet is still slow—let us know!
If you are on wireless, each access point has a limit on how much total bandwidth it can handle and when there are a lot of devices on the access point, it will slow down for everyone on it. We are taking steps to review and add wireless points as each gets congested. If you experience slowness, please let the helpdesk know where and when that happened and we will add that location to our review list—direct your email here:
3) Are you on your own device?
If you are on your own personal devices, we can't guarantee a high level of bandwidth. SC issued devices receive preference.
4) Streaming has limits
There is also a maximum total limit on streaming media on campus access points regardless of what device or login you are using.
The best thing to do is to email or call the helpdesk, (620) 229-6444, when you have a slow connection. 
Sharing information about your accessibility issue will help us troubleshoot and will be used as a data point for our continual evaluation of the locations and traffic types that might need enhancements.
Fri, 23 Sep 2016 14:53:00 -0500 (Southwestern College)
<![CDATA[Live streaming SC sports]]> We are having some issues live streaming SC sports events.  The Athletics department is working on the problem will have an update soon.

Fri, 02 Sep 2016 11:10:48 -0500 (Southwestern College)
<![CDATA[SCAM Alert!]]> Scam Using FBI Phone Number to Target College Students

The FBI is warning consumers to be on alert for a phone scam that primarily targets college students using the FBI’s phone number on caller ID.

The FBI has received multiple calls from college students at various universities and their parents complaining of a phone scam from someone who claims to be representing the U.S. government and threatens to arrest them if they fail to pay thousands of dollars. In each case, the threats are associated with false claims ranging from money owed for student loans to delinquent taxes and overdue parking tickets.

During each attempt to gain personally identifiable information from the students, the caller claims to have specific student information. The originating number used by the fraudsters, which appears on students’ caller ID, is masked as the number for the FBI’s local office. In some cases, the fraudsters will direct potential victims to the FBI homepage on the Internet, claiming they can “verify” the caller ID phone number in an attempt to keep victims on the phone and legitimize the scam.

The public is reminded that the FBI does not call private citizens requesting money. If citizens receive a call that seems suspicious, they should disconnect immediately and notify law enforcement.

If you receive these calls, do not follow the caller’s instructions. Rather, you should:

  • Notify your banking institutions.
  • Contact the three major credit bureaus and request an alert be put on your file.
  • Contact your local law enforcement agencies if you feel you are in immediate danger.
  • File a complaint through the Internet Crime Complaint Center at
Thu, 01 Sep 2016 16:47:41 -0500 (Southwestern College)
<![CDATA[Possible Email issues]]> Microsoft Office365, our email service is experiencing some issues that might impact some of you.  Microsoft is working on it and we will update as needed.

Thu, 01 Sep 2016 16:41:45 -0500 (Southwestern College)
<![CDATA[New helpdesk phone - announcement and calling tree]]> We have implemented a messaging system on the helpdesk number.  When you call the helpdesk, the first thing you will hear is any announcements about system-wide issues.  If you are calling about that particular issue, then you can safely hang up as we are already working on it.  If you have any other issues, please follow the instructions after the announcement.

Thu, 01 Sep 2016 09:44:35 -0500 (Southwestern College)
<![CDATA[Call the Helpdesk!]]> We have had recent changes to our personnel and with all the transitions, we advice everyone to call or email the helpdesk for any IT issues or project requests.  That way, we can start a ticket and ensure followup from the right individuals.  If you have already contacted the helpdesk and it is not getting resolved in a timely manner please contact Ben Lim.

Thu, 01 Sep 2016 09:41:09 -0500 (Southwestern College)
<![CDATA[New RDP host for PowerCampus]]> We recently migrated our RDP host from APP03 to APP04.  If you use remote terminal to access PowerCampus, just change the APP03 in the "Computer" entry box to APP04.  Everything else stays the same.


Thu, 01 Sep 2016 09:38:41 -0500 (Southwestern College)
<![CDATA[New Email System]]> Southwestern College has a new email system, Microsoft's Office 365!  Immediately you will enjoy a larger, cloud based mailbox.  Other features will be added over time.  Please make sure you logon using your full email address (including the "") as your user name.  Your password remain unchanged.

Click here to go to the new email website, or type into your web browser.

Thu, 17 Jul 2014 15:09:00 -0500 (Southwestern College)
<![CDATA[TED Talks: Angela Lee Duckworth: Key To Success - GRIT]]> Key to Success

Leaving a high-flying job in consulting, Angela Lee Duckworth took a job teaching math to seventh graders in a New York public school. She quickly realized that IQ wasn’t the only thing separating the successful students from those who struggled. Here, she explains her theory of “grit” as a predictor of success.

At the University of Pennsylvania, Angela Lee Duckworth studies intangible concepts such as self-control and grit to determine how they might predict both academic and professional success.

Wed, 21 Aug 2013 11:21:00 -0500 (Southwestern College)
<![CDATA[Simple Exercises for office or dorm]]> Back in the office?  Back in school and spending hours doing your homework on the desk?  Here are some simple exercises to help you get through the day- Exercises in the Office

Tue, 20 Aug 2013 10:07:57 -0500 (Southwestern College)
<![CDATA[New network infrastructure]]> As of August 1st, SC has completely replaced our old networking equipment with brand new state of the art equipment from HP.  These include access points, closet switches, core switches and most other elements in the network other than wiring.  These new equipment basically upgraded our internal bandwidth by a factor of 10 and will allow us in the future to increase by another factor of 10 as needed.  We are also in the process to reconfigure the locations of the access points since the newer technology we implemented gave us a different coverage profile.  For the next few months, as usage increases, we will be able to better monitor and make decisions on where the trouble spots are and adjust accordingly.  Please work with us and call the HelpDesk x6444 if you notice you have low wireless connectivity.

Tue, 13 Aug 2013 15:12:38 -0500 (Southwestern College)
<![CDATA[Follow new twitter account!]]> The IT department now has an official twitter account that you can follow and comment to.  It is @builder_cio and will have news, comments, known issues we are dealing with, and any announcements.  It will also be a really useful tool in case we have any system outage and you cannot get information through the normal channels, for example, if the internet is down and/or email is not working.

Mon, 07 Jan 2013 10:25:57 -0600 (Southwestern College)