Information Technology

CIC StaffThe Information Technology team manages the technological needs for all users of Southwestern College.  We are responsible for strategic planning, oversight and direction for SC's infrastructure, resources, systems and services. We aim to provide the best possible support to all our learners, faculty, staff and guests. 

SC Helpdesk (Anthony Gropper - Director for Academic Technology)
The SC Helpdesk team provides support for all users, taking initial walk-ins, calls and emails through our on-campus Helpdesk. We provide technical support for endpoint devices such as laptops, desktops, printers and other accessories. In addition, we also provide equipment checkout and additional technical services. Please contact us with any questions you may have and we will be happy to assist you with your technological needs."

Hours:       Monday - Friday, 8am - 5pm CST
Location:  Roy L. Smith Student Center - Lower Level
Phone #:   620-229-6444

Additionally, we also manage all support calls to other groups within IT, providing status on issues that had been forwarded to other groups for resolution.  Basically, this is the primary point of contact regarding any Information Technology issues and/or follow-ups.

Infrastructure (Scott Ireland - Director)
The Infrastructure team is responsible for installing and maintaining our infrastructure systems, including but not limited to networking, wireless, email, backups, bandwidth management, telecommunications, user network accounts, projectors, sound systems, audio/visual and anything else that forms the basis of data and information transport.

Location: Christy Administration Building - 2nd Floor

Systems and Analysis
This group consists of 4 individuals that provides in-depth support for the systems needs of SC, such as Blackboard, Self-Service, PowerCampus, OneCard, GP Dynamics, Reporting and other "back-end" systems.  We try to provide help all the way from consultation, evaluation, project management through implementation and arranging for end-user training.

Location: Christy Administration Building - 2nd Floor

NOTE: Weekly system maintenance down time is scheduled for 3am to 7am on Wednesday mornings.

Copy and Mail Center (Zach Noland - Manager)
This group provides all mail support for Southwestern College, including but not limited to USPS and FedEX, as well as providing a high level printing and copying capabilities.  There is a detailed list of services available upon request.

Hours:       Monday to Friday 8:00am to 5:00pm Central Time
Location:  Roy L. Smith Student Center - Lower Level
Phone #:   620-229-6261

The Buck Stops Here
Finally, if you have any questions or issues that you think needs the highest level of attention please don't hesitate to contact me.

Ben Lim
Vice President for Information Technology
(620) 229-6388


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